Update on COVID-19

 ***LATEST UPDATE - June 17, 2020***

In response to the COVID-19 Pandemic, we are taking increased safety measures on behalf of our staff and fellow patients. We are utilizing our Telemedicine Platform, KLARA, to offer Virtual Consultations and Follow Up appointments to existing and new patients alike. Every scheduled appointment is complimentary, and tailored to fit your specific needs.

All patients must sign a Patient Protocol Agreement via KLARA before their Virtual Consult or In Office Appointment time. This "PPA" will inform you of the safety measures we're taking in reponse to the COVID-19 outbreak. We appreciate your cooperation in following the guidelines we've set in place, to keep both staff and other patients as safe as possible.  

Temperature Checks at Home and In Office

• All patients will need to check their temperature prior to their appointment. If you have a fever (100.4 F or above) we kindly ask that you alert our team and we will be happy to reschedule you for a later date.
• Upon arrival to the office, we will take your temperature with a no-touch thermometer. If you are running a fever, you will be asked to leave immediately and we will reschedule you for a later date.

Strict Appointment Times

• You will be given a 5 minute window for arriving to your confirmed appointment time. To protect your safety as well as that of other patients, please make every effort to be at your appointment on time to avoid congestion and crowding.
• Please ride the elevator alone.
• We strongly encourage patients to take the stairs.
• If you are running late or arriving early, it is required you alert our staff before coming into the office. You can text us directly through KLARA or call us at (212) 433-3344.

Personal Protective Equipment

• All medical staff will be wearing masks.
• Gloves and Eye protection will be worn when necessary and in close proximity to patients.
• All patients must arrive in their own face mask upon entry.
• If you arrive in gloves, we will ask you to dispose of them in our no-touch receptacle and immediately sanitize or wash your hands.
• We may provide you with a protective apron or gown to wear during your appointment. During your time in house, if there is anything we can do to make you feel more comfortable, please do not hesitate to ask.

Hand Washing, Common Areas, Social Distancing

• All patients will sanitize and/or wash hands immediately upon entry.
• We ask that you sanitize your phones, sunglasses, or anything else handheld.
• Personal items go with you directly into your treatment room.
• Avoid lingering in common areas and please maintain social distance with anyone besides your Medical Provider and your dedicated Patient Coordinator.

Cancellation/No Shows

• We are upholding our 24 hour cancellation policy for patients that do not call and do not show for their appointment.
• We appreciate any form of outreach should you need to cancel or rescheduling your appointment. If you are not feeling well at any time before your appointment, please call us immediately at 212-433-3344

Sanitation

• We use medical grade virucidal and bactericidal disinfectant wipes and cleaners in each treatment room and between every single patient.
• We sanitize the chairs, counters, computers, and every surface in contact with patients or staff.
• Common areas & restrooms are sanitized multiple times throughout clinic hours.
• Any staff that feels ill is not allowed to report for work.
• We provide the proper PPE to our staff to insure your safety and well being.

If you have any outstanding questions, you can visit our Policy Page or text us by clicking the blue button on our website. Our staff is in house 9:30am and 6:00pm, Monday through Friday. 

Please know that we are so grateful for you, our patients, and we are honored you choose Center as your dermatology practice in New York City. 

Sincerely,

Cheryl Karcher, MD,
Nurse Lynn Wojton,
& The Center Team